Dear Raunsborg customer!
If you have any questions to the below please call on us or e-mail [email protected].
Terms of delivery
Time of delivery depends on the destination. You will receive your invoice and confirmation of delivery when your order is shipped from our warehouse.
Administration of purchase and sales at www.raunsborg.com is handled by Raunsborg ApS, CVR nr. 36 07 79 80, which is also responsible for shipment. Orders are shipped with GLS. Timely delivery requires, however, that the GLS comply with the time of delivery and any delays at GLS will influence the delivery. Raunsborg cannot be held responsible for delays at GLS. In case of very late (several days) or outright non-arrival of deliveries, Raunsborg will be reliable and will make a new delivery without charge.
Terms in general:
A shipping fee of € 10.00/$ 11.64 will be charged for orders under € 60.00/$ 70.00 incl. VAT. (This depends on the destination).
Orders of more than € 60.00/$ 70.00 incl. VAT are delivered for free.
There are additional handling fees.
Raunsborg accepts payment with the displayed credit cards. Payment will be drawn from your account when the order is shipped to you.
Raunsborg encrypts all information with SSL (Secure Socket Layer) protocol via E-Pay. Raunsborg does not save your credit card information, but sends it to PBS / DIBS. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.
Raunsborg provides a two-year warranty according to the Danish Sale of Goods Act, covering manufacturing and material defects discovered with normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects which should be detected by normal examination of the goods must be notified to Raunsborg within a reasonable time. The product can be returned for repair, replacement or, if agreed, for credit. In connection with complaints, Raunsborg will pay for reasonable costs.
In case of agreed discounts, returned goods or prepaid products that are cancelled before shipment, a full or partial refund of the purchase price will be made. Repayment is usually always by bank transfer and, therefore, Raunsborg will need details of your bank branch code and account number. This information is not sensitive and can easily be notified by email or another form of traditional correspondence.
No personal information registered on Raunsborg is transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Raunsborg.
In connection with electronic payment, we use a secure encrypted method through the web shop system, which is approved provider with E-Mark.
During a purchase we ask for your name, address, phone number and e-mail. This information is exclusively used for processing your order. The information is transmitted and stored electronically in an unencrypted form and saved for five years. The details of your purchase order are not stored in the system and you will not be able to view / change the status of your order at a later time.