Dear Raunsborg customer!
If you have any questions to the below please call on us or e-mail [email protected].
You have 14 days to return goods from the day you have received them from us. If you use the right of cancellation and the goods are returned in the same condition as when they were received, the entire invoice will be credited, including shipping costs. Costs associated with the return are for the customer’s account.
If you choose to cancel a purchase, you can return the item even if you have used it. When goods are returned to our warehouse, we will evaluate any defect with the product and then refund the purchase price minus shipping charges to your account within a few days. The cost of returning is for the customer’s account as well as the risk for the goods during shipment and until we have received it. Refusal of accepting the goods upon delivery does not constitute cancellation. Should the customer refuse to accept the shipment, it can be sent again for the customer’s account.
For practical details – read more under “Complaints and returns”.
Complaints and return of goods
For defects or missing deliveries please contact:
Frederik Plums Vej 2
Email: [email protected]
CVR: 36 07 79 80
Return of goods also takes place to this address. Please note that we do not receive packages sent as COD. Returning can also occur by refusing to accept the order or you can return the goods personally to our address. It is not a requirement, but the processing of your return will be improved if adequate information is enclosed with the package – e.g. copy of the order confirmation or invoice and, if possible, a copy of previous correspondence, etc.
To make it even easier on yourself, you can attach a copy of the standard cancellation form you used when you made use of your right of cancellation. It is always sent together with your order. We will then have all the necessary information to facilitate the processing of your case.
Reimbursement is made to the bank branch code and account number that was used for the initial payment.