Privacy Policy

By using raunsborg.dk, you agree that Raunsborg Aps processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make raunsborg.dk work. Among other things, we use cookies to make it possible to add items to your cart, log in, and improve our website.

Click here to go to the cookie policy

Briefly about the Privacy and Personal Data Policy

This privacy and personal data policy has been summarized to better inform you as a customer about what personal data Raunsborg Aps processes and how we process it – personal data should be understood as all personally identifiable data.

Raunsborg Aps respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and proper processing of all personal information we receive.

If the personal data policy below cannot be accepted, Raunsborg Aps reserves the right to reject orders and other inquiries, as a lack of acceptance may mean that Raunsborg Aps cannot service the relationship as otherwise required by current legislation.

Personal Data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle, and last name, age, gender, position, private address or other physical address, email address or other contact information, regardless of whether they relate to the person's private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Raunsborg Aps.

What personal data do we collect and process?

You can access raunsborg.dk without providing us with your personal data. Upon accessing the website, an ID is assigned to your session. This cannot identify you personally.

Raunsborg Aps needs a range of personal data to be able to trade with you and your company, maintain customer service, and market products and services. Certain information is also collected and processed according to legal requirements in accordance with anti-money laundering and accounting laws.

The following information may be collected and processed when you visit raunsborg.dk;
Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: visited URL, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.), geographical data, and data that may be necessary for the completion of a transaction.

Raunsborg Aps collects and processes information about you when you:

Create an account
Make purchases
Send inquiries, complaints, and/or interact with Raunsborg Aps in other ways
Subscribe to and/or interact with online marketing materials (including but not limited to newsletters, SMS and notifications, ads on third-party websites or similar)
Provide personal information to Raunsborg Aps in other ways

Raunsborg Aps only collects the personal data necessary to deliver a service or product, market services and products, or process inquiries.

Raunsborg Aps does not collect and/or purchase personally identifiable information from third parties.

Raunsborg Aps uses recognized card acquirers for potential handling of online card transactions and does not store credit card information. Please note that for invoicing, invoicing and banking information is stored in accordance with applicable laws in the area, including anti-money laundering and accounting laws.

How do we use your information?

We may use the collected information in the following ways:

To personalize your experience on email and website through personal recommendations based on purchase history
To improve raunsborg.dk and marketing from Raunsborg Aps
To better serve you when contacting customer service
To administer competitions, customer surveys, etc.
To process your orders as quickly as possible
To obtain product and Trustpilot reviews
To follow up on inquiries
For general marketing

How do we protect your information?

Our website is continuously scanned for security vulnerabilities and weaknesses so that we can quickly rule out potential data leaks and thus make our website as secure as possible. Malware is also regularly scanned for.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which ensures your rights and compliance with applicable legislation in the area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from outside. Credit card information is processed by card acquirers and cannot be accessed by either Raunsborg Aps or employees of card acquirers. These transactions are not stored on internal servers and are not processed by Raunsborg Aps itself at any time.

Who do we disclose personal data to?

Personal data provided on raunsborg.dk or via telephone contact is only disclosed to:

Internal departments / personnel
Trusted third parties necessary for the fulfillment of agreements regarding delivery, payment, and servicing, including debt collection and legal instances
Business partners for the purpose of maintaining your account and/or marketing.

To provide the best possible experience on Raunsborg Aps' websites, we collect statistics on how users use the pages. The statistics are used exclusively in an anonymized form, for example, to see which pages and content users interact with.

Raunsborg Aps may use Google Analytics to collect visitor statistics and in this context discloses IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted by visiting raunsborg.dk and can be found here:www.google.com/privacy

Between Raunsborg Aps and all business partners and suppliers, there is a data processing agreement that at all times must ensure the interests of users and customers. These agreements can be presented at any time upon request.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on behalf of Raunsborg Aps in accordance with this data policy and current legislation on the protection of personal data.

If you wish to unsubscribe from any newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have trouble unsubscribing, our customer service can be contacted via the contact details below.

Upon unsubscribing from marketing from Raunsborg Aps, all consents you have given us will be deleted. These cannot be restored, and if you at any time wish to see what we have previously sent you, previous offers or similar, we note that these cannot be restored.

How long is your personal data stored?

For an active customer relationship, your data is stored as long as necessary for us to serve you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can at any time request access to or deletion of your data. Due to other legislation (the accounting and anti-money laundering laws respectively), all transactional data, including contact and company information, is retained for five years.

Data Breach

We take security breaches and data leaks very seriously. In case of suspected data leaks from Raunsborg Aps' internal servers or from external partners, a series of initiatives are launched to best protect our customers and users.

This includes, among other things, assessing the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and taking actions to contain the extent of the damage.

If we suspect a data leak from Raunsborg Aps or its external partners, all involved parties, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Raunsborg Aps, please contact us at any time.

Access to Information

You can always change your account information and areas of interest and indicate whether you want us to contact you regarding product or service offers or unsubscribe from newsletters.

You can find out what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish to have all data deleted, please contact us.

Please note! Once all data has been deleted, it cannot be restored. Data required to be stored according to legislation cannot be deleted upon request.

Revision

We continuously review our data processing processes. This policy is updated once a year.

Contact, Amendment, and Update of the Personal Data Policy

Raunsborg Aps is committed to continuously meeting the legal requirements for the protection of privacy.

If you have any questions or comments about our data policy, or how we use your personal data, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have trouble unsubscribing, our customer service can be contacted via the contact details below.