Privacy Policy

By using raunsborg.dk you accept that Raunsborg Aps processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make raunsborg.dk work. Among other things, we use cookies to enable you to add items to the cart, log in and to improve our website.

Click here to go to the cookie policy

Briefly about the Privacy and Personal Data Policy

This privacy and personal data policy has been compiled to better inform you as a customer about what personal data Raunsborg Aps processes and how we process it – personal data should be understood as all personally identifiable data.

Raunsborg Aps respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and proper processing of all personal information we receive.

If the personal data policy below cannot be accepted, Raunsborg Aps reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Raunsborg Aps being unable to service the relationship, which is otherwise required by current legislation.

Personal data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, position, private address or other physical address, email address or other contact information, regardless of whether they relate to the person's private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Raunsborg Aps.

What personal data do we collect and process?

You can access raunsborg.dk without providing us with your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

Raunsborg Aps needs a number of personal data to be able to trade with you and your company, maintain service of the customer relationship and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Anti-Money Laundering Act and the Danish Bookkeeping Act.

The following information may be collected and processed when you visit raunsborg.dk;
Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: visited URL, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.), geographical data and data that may be necessary for the completion of a transaction.

Raunsborg Aps collects and processes information about you when you:

Create an account
Make purchases
Send inquiries, complaints and/or interact with Raunsborg Aps in any other way
Sign up for and/or interact with online marketing materials (including but not limited to newsletters, SMS and notifications, advertisements on third-party websites or similar)
Provide personal data to Raunsborg Aps in any other way

Raunsborg Aps only collects the personal data necessary to deliver a service or product, market services and products, or process inquiries.

Raunsborg Aps does not collect and/or purchase personally identifiable information from third parties.

Raunsborg Aps uses recognized card acquirers for any handling of online card transactions and does not store payment card information. Please note that for invoicing, invoicing and banking information is stored in accordance with applicable laws in the area, including the Anti-Money Laundering Act and the Danish Bookkeeping Act.

How do we use your information?

We may use the collected information in the following ways:

To personalize your experience on email and website through personal recommendations based on purchase history
To improve raunsborg.dk and marketing from Raunsborg Aps
To be able to serve you better when contacting customer service
To administer competitions, customer surveys, etc.
To process your orders as quickly as possible
To obtain product and Trustpilot reviews
For follow-up on inquiries
For general marketing

How do we protect your information?

Our website is continuously scanned for security vulnerabilities and weaknesses, so that we can quickly rule out potential data leaks and thus make our website as secure as possible. Regular scans for malware are also performed.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which ensures your rights and compliance with applicable legislation in the area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed externally. Credit card information is processed by card acquirers and cannot be accessed by either Raunsborg Aps or employees of card acquirers. These transactions are not stored on internal servers and are not processed by Raunsborg Aps itself at any time.

To whom do we disclose personal data?

Personal data provided on raunsborg.dk or via telephone contact is only disclosed to:

Internal departments / staff
Trusted third parties necessary for the fulfillment of agreements on delivery, payment and servicing, including debt collection and legal instances
Business partners for the purpose of maintaining your account and/or marketing.

To provide the best possible experience on Raunsborg Aps' websites, we collect statistics on how users use the sites. The statistics are used exclusively in anonymized form, e.g. to see which pages and content users interact with.

Raunsborg Aps may use Google Analytics for the collection of visitor statistics and in this context discloses IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted by visiting raunsborg.dk and can be found here:www.google.com/privacy

Between Raunsborg Aps and all business partners and suppliers, there is a data processing agreement that at all times ensures the interests of users and customers. These agreements can be presented at any time upon request.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on behalf of Raunsborg Aps in accordance with this data policy and applicable legislation on personal data protection.

If you wish to unsubscribe from any newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.

When unsubscribing from marketing from Raunsborg Aps, all consents you have given us will be deleted. These cannot be restored, and if you at any time wish insight into what we have previously sent you, previous offers or similar, we draw your attention to the fact that these cannot be restored.

How long is your personal data stored?

In an active customer relationship, your data is stored as long as necessary for us to serve you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can at any time request access to or deletion of your data. Under other legislation (the Danish Bookkeeping Act and the Anti-Money Laundering Act respectively), all transactional data, including contact and company information, is retained for five years.

Data breach

We take security breaches and data leaks very seriously. In the event of suspected data leakage from Raunsborg Aps' internal servers or with external partners, a series of initiatives are launched to ensure our customers and users as best as possible.

This includes, among other things, assessing the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and actions to try to contain the extent of the damage.

If we suspect data leakage from Raunsborg Aps or its external partners, all involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Raunsborg Aps, please contact us at any time.

Access to information

You can always change your account information and areas of interest and thereby indicate whether you want us to contact you in connection with offers on goods or services or unsubscribe from newsletters.

You can be informed what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish all data to be deleted, please contact us.

Note! Once all data has been deleted, it cannot be restored. Data required to be stored according to legislation cannot be deleted upon request.

Audit

We continuously review our data processing procedures. This policy is updated once a year.

Contact, amendment and update of the personal data policy

Raunsborg Aps is committed to continuously complying with legal requirements for privacy protection.

If you have any questions or comments about our data policy, or about how we use your personal data, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.